Shipping

Delivery Timelines

• Orders are typically delivered within 7-10 working days in metro and Tier I cities.
  
• For the rest of India, delivery takes 10-12 working days depending on the location.
  
• Delays may occur due to factors like public holidays, extreme weather conditions, or unforeseen circumstances.
  
• If your order is delayed, contact us at hello@hipcastle.com for assistance.
  
  

Pre-Order Shipping

• Pre-order products are shipped as per the estimated date mentioned in the product description.
  
• In case of unexpected demand or delays, our customer support team will keep you updated.
  
• Pre-order bonus – Enjoy a 5% discount on all pre-orders.
  
  

Shipping Charges

• Free shipping on all orders above Rs. 999.
  
• Orders below Rs. 999 will have a shipping fee
  
  

Prepaid Order Discount

• We offer a 5% discount on all prepaid orders.
  
  

Missed Deliveries

• If you are unavailable at the time of delivery, our delivery partners will attempt delivery three times before returning the package to our warehouse.
  
• Please provide your mobile number during checkout to ensure a smooth delivery experience.
  
  

Delivery Partners

• We ship via FedEx, Delhivery, and other reliable courier services.
  
• If your location is not serviceable by these partners, we will ship via India Post.
  
• Some remote locations may have longer delivery times due to logistics constraints.
  
  

International Shipping

• Currently, we do not ship outside India. However, you can place an order from anywhere, as long as the shipping address is within India.
  
  

For any questions or concerns, feel free to reach out to us at  hello@hipcastle.com