Returns & Exchanges
We offer a 10-day hassle-free return and exchange policy from the date of delivery. You can:
- Keep it if you love it.
- Exchange it for a different size.
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Return it if it’s not the right fit.
How It Works
- Free Reverse Pickup – No extra cost to you.
- Return Condition – Items must be unused, unwashed, and in original packaging.
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Defective Items – Email us at hello@hipcastle.com with images, and we’ll arrange a pickup within 2-3 days.
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Pickup Attempts – Our delivery partner will try up to 3 times to collect the item.
Refunds & Cancellations
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Prepaid Orders – Refund will be credited to the original payment method.
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COD Orders – A Hipcastle coupon code worth your order value will be issued, valid for 1 year.
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Shipping Charges – Non-refundable.
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Cancellations – Only possible before the order is dispatched.
Need Help?
For any queries, contact us at:
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Email: hello@hipcastle.com
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WhatsApp: 8828162564 (Monday to Saturday, 10 AM - 6 PM)
Important Notes
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Items returned after use, washing, or damage (except defective ones) will not be accepted.
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Orders placed with discounts, promo codes, or BOGO deals are not eligible for returns or exchanges.
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Once an exchanged product is delivered, no further refunds or exchanges will apply.
Thank you for shopping with Hipcastle. You deserve the best.