Returns & Exchanges

We offer a 10-day hassle-free return and exchange policy from the date of delivery. You can:

  • Keep it if you love it.
  • Exchange it for a different size.
  • Return it if it’s not the right fit.

How It Works

  • Free Reverse Pickup – No extra cost to you.
  • Return Condition – Items must be unused, unwashed, and in original packaging.
  • Defective Items – Email us at hello@hipcastle.com with images, and we’ll arrange a pickup within 2-3 days.
  • Pickup Attempts – Our delivery partner will try up to 3 times to collect the item.

Refunds & Cancellations

  • Prepaid Orders – Refund will be credited to the original payment method.
  • COD Orders – A Hipcastle coupon code worth your order value will be issued, valid for 1 year.
  • Shipping Charges – Non-refundable.
  • Cancellations – Only possible before the order is dispatched.

Need Help?

For any queries, contact us at:

Important Notes

  • Items returned after use, washing, or damage (except defective ones) will not be accepted.
  • Orders placed with discounts, promo codes, or BOGO deals are not eligible for returns or exchanges.
  • Once an exchanged product is delivered, no further refunds or exchanges will apply.

Thank you for shopping with Hipcastle. You deserve the best.

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