Love it? Add to your wishlist
Your favorites, all in one place. Shop quickly and easily with the wishlist feature!
[message]
[title]
[message]🎉 GET FLAT ₹400 OFF AT CHECKOUT ON ORDER ABOVE ₹999 🎉
FREE SHIPPING
PAN INDIA DELIVERY
To place your order, follow these steps :
Once the order is dispatched, you will receive the tracking details. You can TRACK it here. If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at hello@hipcastle.com, we will see what we can do to help.
No, you can place an order using Guest Checkout without having an account. However, we strongly recommend making an account on our website to make your shopping experience swift and simple.
A Pre-Order is an order placed for an item before it is available for purchase on our website. Not all products are available for Pre-Order. Only exclusive and limited products are eligible for the same. We came up with this option because people find it hard to get popular items on our website because of their popularity as they get Sold-Out immediately.
We’re committed to using organic cotton for all our comfy, cozy, and ethically made clothing. For our items that need a little stretch, we blend our organic cotton with small amounts of elastane to give our clothes the perfect amount of stretch and snug. We proudly display fabric content in the product details for every item we make.
We recommend a cold-water wash for our products and tumble dry on low. This saves energy, and will ensure the longest life possible for your clothes, especially anything that contains elastane.
The Global Organic Textile Standard (GOTS) is the worldwide leading textile processing standard for organic fibers, including ecological and social criteria, backed up by independent certification of the entire textile supply chain. The standards are very high and we constantly ensure that we meet and exceed these standards.
Our organic cotton is a true win-win. Organic cotton uses up to 95% less water than conventional cotton during the wash phase and doesn’t contain the harsh chemicals, bleaches or dyes that conventional cotton uses. Additionally, conventional cotton often requires the use of chemical-laden pesticides that increases the debt burden on the farmer and leaches into the land and water. So not only is some of our Hipcastle Collection Organic, it is also super soft that you’ll never want to wear anything else, but your new t-shirt/ other products are also better for the environment and good for the people who played a part in making it.
Orders once shipped, are typically delivered in 7-10 working days in metros and tier I cities and 10-12 working days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.). In case of delay, please write to us at hello@hipcastle.com
We ship Pre-Order products on the date given in the product description, as far as possible. However, there may be a slight delay in shipping in case of an unforeseen surge in demand or any similar issue. Our customer support team will keep you updated on the stat
Hipcastle provides FREE SHIPPING on all orders above Rs.1499.
Offcourse!! For all Pre-paid orders we provide a 5% discount. Sounds like a deal, doesn't it?
At the moment, we do not deliver items outside India. Having said that, you can be anywhere in the world and place an order as long as the Shipping address is in India.
In case the order does not get delivered within 7-10 working days, you can write to us at hello@hipcastle.com. We will do our best to get it delivered at the earliest.
Our delivery partners will attempt to deliver your package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help us in making a faster delivery.
We accept payments by:
Yes, of course! All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.
If your payment transaction fails, please contact our Customer Support Team immediately email us at hello@hipcastle.com
If the COD option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).
Absolutely NOT! There are no hidden charges for any of our products - what you see is what you pay
In case there is a failure in payment, please retry and keep the following things in mind:
While placing an order you will find an option for the Size Chart on the product page which includes detailed information on sizes and fit. You can check that and find your correct size. While you check your size, we would like to inform you that we have some products such as Drop-Shoulder T-shirts, they are meant to have a loose fit. Therefore you will need to choose a size-up than your usual size to achieve that look.
We are bummed to see you cancel your order. Have we done something not right? Write to us at hello@hipcastle.com or call us at +918828162564 and let us know how can we make it right so you don't have to cancel your order. However if you choose to make a cancellation for some reason where we cannot be of help, please log into your account and book the cancellation of the placed order from return and cancellation tab.
In case of Return/ Exchange please visit the Returns and Exchanges section on our website to raise a Return/ Exchange for your order.
If an order placed during a sale is returned to us, only the amount paid by you will be refunded in your Hipcastle wallet, not the current product price.
In case of orders placed with a discount is returned, the discount will be waived off and the amount which you've paid will be refunded to your Hipcastle wallet.
If an order is cancelled before shipment, the refund will be done to your bank account and will reflect within 7-10 working days.
We strive to deliver the best quality standards, however in case you received a damaged product, we should be notified within 24 hours of delivery. Also, we request you to email us a photograph of the damaged/ defective product on hello@hipcastle.com. In case you fail to intimate us about the same then the return might not be processed.
We strive to deliver the right products in time, however in any rare cases if you've received a different product, please visit the Returns section on our website to raise a return request.
Return request needs to be raised within 10 days of the delivery date.
Our courier partner will attempt the pick up 3 times. You can let him know a convenient time to pick the product up.
For Returns/ Exchange, reverse pick up will be done in 2-3 days once the request has is placed. It takes 7-10 days for the product to arrive at our warehouse, post which it undergoes a quality check. Once it passes the Quality Check, the request for exchange and refund for the return will be initiated within 72 hours. Once the product is dispatched from our warehouse, it will take 7-10 working days to be delivered to you. For any concerns, please write to us at hello@hipcastle.com.
Any free products received during promotional events shall not be eligible for an exchange.
We are happy to offer you great deals on all of our products. Please note that all clearance items marked as “Final Sale” cannot be returned or exchanged and are not subject to price adjustments.
